Maintenance

Repeated Washington DC - Datacenter Maintenance

We have more unfortunate news. The last Washington DC datacenter Maintenance, which occurred Tuesday, July 19th, 2022, was unsuccessful. The team in that datacenter region could not restore a critical power component that affected the entire facility. These events are beyond rare and have never occurred in the history of Nodecraft's 10+ years of operation. During this unscheduled maintenance window, they will attempt to repair power services to this facility, further disrupting game servers in that datacenter.

The data center for all Washington DC, United States customers will undergo an unplanned maintenance window of 8-10 hours. The techs in the data center a re-replacing a critical power component which cannot avoid a total shutdown of all devices for this window.

To avoid data loss, the Nodecraft team will work to ensure all customer game servers are properly shut down before the maintenance starts. During the maintenance window, all customers with servers deployed in Washington DC will not abe able to start or manage your game servers.

Maintenance

Nodepanel Unplanned Maintenance

Due to unforeseen issues with a core datacenter provider: our team is migrating core database and infrastructure to a new provider. This should be a short migration window.

Maintenance

Washington DC - Datacenter Maintenance

The data center for all Washington DC, United States customers will undergo an unplanned maintenance window of 1-2 hours. The techs in the data center a re-replacing a critical power component which cannot avoid a total shutdown of all devices for this window.

**This maintenance window also affects core critical infrastructure which will result in a system-wide unavailability for all Nodecraft customers.**

To avoid data loss, the Nodecraft team will work to ensure all customer game servers are properly shut down before the maintenance starts. During the maintenance window, you will be unable to start or manage your game servers.

Downtime

Cache Database Outage

Nodepanel is currently unavailable due to one of the database servers experiencing an outage at the provider level. Our team is working to resolve this issue with the provider and will update this as we have information.